You can phone or email us with informal enquires at any time. Completion of a referral form from our website starts the process. Once a completed referral form is received, we will acknowledge receipt. One of our team will contact you by phone or email for further information on communication and needs. If we feel you are suitable, we will offer you an initial appointment which will involve fact finding, informal assessment and the opportunity to explore how we may be able to help you. We may offer some free trial visits and the opportunity to visit groups.